Offering academic assistance since 2006 has allowed to establish a wide reputation among students worldwide. The feedback about this service on the Web is varied – there are both good and bad comments. This is why we have decided to take a close look at what the service offers, evaluate the quality of papers by ordering from them and share this experience with you.

The key features promoted on the official website of Custom-Writing are:

  • Authenticity guarantee
  • On-time delivery
  • 100% satisfaction
  • Special deals and seasonal discounts

I liked the content, but the price is high. There are other services I can order from at lower prices.” – Carol Thompson.

I overpaid for my essay and got what looked like my little brother wrote it! For a professional service, they could have at least written a reference list or formatted the paper.” – Teresa Knarr.

Types of Services Offered

Services are listed on the homepage and include essay, term paper, research paper, assessment writing, critical writing, proofreading, editing, research proposal, coursework, thesis etc.

We are guessing this is not the full list since the content says: ‘we can complete any type of assignment, including these’. Therefore, if you have a paper that is not in the list, you should probably contact their customer service and ask for it.

Prices per Page prices

Prices depend on the academic level, urgency, type of paper and number of pages. You can find a full pricing list on the Prices and Discounts page. However, you will notice that this service is not really affordable as they say. We would actually rate their pricing as high since the lowest price for School level papers is 18.92 per page for a deadline of 14 days!

Discount Policy

Discounts are also presented on the same page as prices, except for the limited-period first order discount of 11%. This is a low discount for first-time customers since many companies offer discounts that range up to 30%, all with the goal of allowing customers to try out the service at a reduced price.

Aside from this limited-period discount, the company also offers lifelong discounts that increase with the number of pages you have ordered. These price reductions start at 3% and range up to 15%.

As for special offers, the company does offer the commonly provided free features such as free bibliography, title page, and outline.

Website Usability and Appearance

The website looks trendy and is well organized. We easily found every information we were looking for.

Customer Support Service

The customer support service is not as great as the company says. You can contact them via the live chat that is supposed to work 24/7, but we did not get a response for 20 minutes, after which we decided to contact them via the phone.

The agent here answered promptly and provided us with information, but it took him a while to check some of the simplest things regarding the company. In our opinion, this provider needs to train the representatives better and make sure that the live chat service is really available 24/7.

Quality of Our Paper

In order to best evaluate services, we always order papers to check the quality of content. provided us with a term paper within our deadline, but we were not very satisfied with the quality.

For prices as high, we would expect a formatted and proofread paper, and ours was definitely not. The content was generally good, but we could see that the writer did not spend much time on this assignment.


Overall, has some good features such as their range of services and the website usability. Their lifelong discount policy is good, but the first-order discounts are occasional and currently very low. Furthermore, the customer support needs some serious improvement, as well as the quality of paper. For such high prices, the company should have had all this solved.

Date published: 21/01/2018
6.1 / 10 stars

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